Omnichannel

Rewind: 2024’s CX Innovators podcast features top brand executives discussing innovation

The Networld Media Group-hosted CX Innovators podcast, moderated by Judy Mottl, Retail Customer Experience Editor, debuted in 2024.

Leaders from major brands and retailers joined the show to offer their knowledge, insights, and CX philosophy, which focuses on retail customer experience innovation and strategy.

In case readers missed an episode, RetailCustomerExperience is giving a brief hit list because life is hectic.

To ensure you don’t miss the monthly podcast in 2025, make sure to subscribe to the Networld Media Group YouTube channel and sign up for the RetailCustomerExperience newsletter. Leading brands and retailers, such as Batteries Plus and Instacart, are already on board for the 2025 program.

Building a solid technological basis and discussing a $1 billion customer experience plan, the CIO of JCPenney
Sharmeelee Bala, CIO of JCPenney, discusses how the company’s $1 billion reinvestment is focused on improving the in-store customer experience and leveraging AI to increase productivity.

The former EVP of Macy’s discusses sustainability and retail trends.
Mike Robinson, the head of retail solutions and a founding member of The Eighth Notch, Inc., discusses why sustainability is quickly becoming a “must” approach with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent edition of the CX Innovators podcast.

Leaders at Fleet Feet discuss coordinating marketing with the in-store shopping experience.
Alex Tallman, director of retail experience and education, and Victoria Patterson, field marketing manager for the East Coast at Fleet Feet, discuss how to align the in-store experience with marketing with Judy Mottl in the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group.

The marketing VP of Motel 6 discusses brand reinvention.
Jenna Berg, vice president of brand marketing at G6 hotel, the parent company of Motel 6, discusses the makeover of the renowned hotel brand with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent edition of the CX Innovators podcast, which is published by Networld Media Group.

The CX leader of the San Jose Sharks discusses strategy and offers insights.
Sharks Sports & Entertainment’s CX director, Stacy McGranor, discusses customer experience strategy across the company’s portfolio of brands with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent edition of the CX Innovators podcast, which is published by Networld Media Group.

The leader of the Between the Flags lifestyle business discusses their CX approach.
Briony Oayda, managing director of Bondi Active and Between the Flags, discusses implementing the tutch digital platform to promote a better customer experience with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group.

The head of Fleet Feet gives insights into their customer experience approach.
Alex Tallman, director of retail experience and education at Fleet Feet, discusses the company’s 3D foot scanning technology and other customer experience tactics with Judy Mottl, editor of RetailCustomerExperience.com, in the most recent episode of the CX Innovators podcast, which is produced by Networld Media Group.

The head of Fun.com discusses customer experience and engagement tactics.
Fun.com’s director of creative services and e-commerce, Dianna Lyngholm, discusses customer experience strategy with RetailCustomerExperience editor Judy Mottl in the most recent edition of the CX Innovator podcast.

The founder of Charleston Shoe Company discusses consumer involvement
Neely Woodson Powell tells Judy Mottl, editor of RetailCustomerExperience.com, in the most recent edition of the CX Innovator podcast, which is published by Networld Media Group, how her national brand of stylish and functional footwear has succeeded via consumer interaction and “shoe joy.”

The CX leader for Veteran Affairs discusses customer service tactics.
Chief Veterans Experience Officer John Boerstler of the Department of Veterans Affairs’ Veterans Experience agency explains the approach his agency uses to provide all VA clients, from active military to veterans’ caregivers, a satisfying customer experience.